“Over the course of my professional career I have read numerous best-selling business books, and after reading each one I would typically keep some of the key insights in mind, but inevitably, this would only last a couple of weeks before those insights lost their impact. This book is different. I recently purchased a copy for my Managing Partner with the intention that we introduce and integrate the book’s “accountability language” into our workplace. I fully anticipate this book will change the culture at my firm.”