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Reflections: Creating Accountability with Emotional Intelligence

by Henry Evans – Managing Partner

Most miscommunications and relationship challenges are caused by a lack of clarity on the front end of your communications. In our book, “Winning With Accountability, The Secret Language of High Performing Organizations”, we address this common challenge.

Once we feel we have communicated an idea well, we often move on without any validation. In this video, we give you two ways to get reflection in an Emotionally Intelligent way and in a way which will increase the accountability of your interaction.

Here’s a transcription of the video above:

Hi, I’m Henry Evans. Founder and Managing Partner at Dynamic Results. And today I’m going to talk to you about one aspect of our accountability method called Reflection.

Our accountability method based on our book “Winning with Accountability: The Secret Language of High Performing Organizations” is being embraced by multi-national organzations and MBA schools worldwide. One aspect of it is this idea of reflection. And Reflection is getting a comment back from someone you’re trying to convey a message to about what they heard. We believe the effect of your communication is measured the result of the people listening to you. It is not measured by your own self assessment. And we think they will act upon what they understood rather than what you said.

There are two primary ways of getting reflection from people:

The first one we feel is a little demeaning, particularly to people who are smart and capable. The second we feel has a much greater basis on emotional intelligence, but let’s look at the first one.

The first one would for me to convey and for me to ask you something like, “What did I just say?”. Do you feel a little insulted by that? I feel a little insulting when I ask that.

The second way which we think would be much more emotionally intelligent would be to be vulnerable and leave it in the realm of possibility that I didn’t even convey my idea very clearly in the first place. And that would sound like this, “You know I know what I meant to say just know, but what did you hear?”

Vulnerability according to the table group, is a conduit to trust and trust is the foundation to all relationships. So we like that way of checking in better for reflection than the first one.

And yet an even better way of getting reflection would be to say, “You know we discussed a lot of things during this meeting, but what are the action items that we’re taking away from this meeting? What are we going to do as a result of what we just said?” That’s another emotionally intelligent way of getting reflection back from people.

As always, we’re trying to give you quick, concise ways to improve your business, communications, and your business results.

Enjoy, and as always see how people like New York Times Best Selling Author, Marshall Goldsmith, have responded to the book by clicking here:

Dynamic Results Book Page

Stay close to us as this year as we will be rolling out new ways for you to access the method that is helping our clients outperform their competition.

For now, know that we have developed a simple method to help any individual build Accountability in to their culture in an emotionally intelligent way.

As always, we welcome your comments. Join us on facebook to share your experiences or email us at [email protected].

Threat Assessment in 3 Easy Steps

In this blog, we take you through the three most common levels of threats and which type of response is required for each one. By understanding which threats may impede your strategic planning activities, you know how and when to respond to them.

Enjoy, and as always see how people like New York Times Best Selling Author, Marshall Goldsmith, have responded to the book by clicking here:

Dynamic Results Book Page

Stay close to us as this year as we will be rolling out new ways for you to access the method that is helping our clients outperform their competition.

For now, know that we have developed a simple method to help any individual build Accountability into their culture in an emotionally intelligent way.

Here’s a transcription of the video above:

Hi, I’m Henry Evans, Change Excellence Officer at Dynamic Results. Today I’m going to talk to you about risk assessment or I think if we put it in more pragmatic terms: Threat Assessment. You’re probably used to hearing us talk about softer subjects like emotionally intelligent leadership, and how to build accountability in your culture. But we’re helping an organization help execute their strategic plan, you can do that using a method we’ve developed. It’s based on our book “Winning with Accountability: The Secret Language of High Performing Organizations” and it helps organizations declare and move toward their desired destinations in the future. As part of that process, they need to think about all the threats and obstacle that might get in the way of implementing that plan, and we want our clients to have a systematic way of thinking about these threats and prioritizing them so that they allocate the right things at the right time.

We think that these threats can be categorized into three basic categories:

The first one we call Incubating. An incubating one is a threat that may not yet be visible, but you have some data or an idea or you just have some intuitive feeling that tells you it may be a threat to your plan. And we think that in those cases you should be looking at them.

The next higher level of threat is what we call Emerging Threat. This is a threat that has manifested but may not be affecting your organization at this time. An example might be that you see a trend emerging in the marketplace that is adversely affecting some of your competitors that you’ve staved off so far but you know will come and get you at some point.

The highest level of threat is an Acute Threat. So to use a quick metaphor, if I were in a restaurant, and there was a guy on the other side of the room and maybe I thought or it was some feeling that he was just going to come across the room and punch me in the face, we would call that an incubated threat, it has not manifested. But if the guy gets up and starts moving or saying things in a threatening manner, we would call that an emerging threat. Now, if he comes up and actually swings and connects, then that’s an acute threat. I’m now being impacted by a threat; that’s the most severe kind.

We think there’s an appropriate level of response for each of these escalating levels of threat. So, if you see that you have an incubated threat, we’d like to see you use what we call a preventative measure. This might mean you start a negotiation or discussion you aren’t currently in, and it means you collect more data and start to investigate it.

If you have an emerging threat, you do something to resolve it. It might mean you take away a resource that’s causing it, or you add resources that could help mitigate it.

If you have the acute level of threat, that you’re actually being impacted, we want you to do something that acts accordingly, something that involves immediate action. This is something that means changing your position so you’re not in the same vulnerable state. To back to that fighting metaphor, if somebody were to swing at me, I’d want to be moving out of the way to avoid that punch. We would want you to do that with your organization, make a move, change something tangibly. This might mean you can’t do an adequate amount of research, it might mean you won’t know all there is to about the problem.

We are always trying to give you quick, concise ways to improve your business, and we hope we’ve done that now. We looking forward to speaking with you again.

Learn more about threat assessment within a culture of accountability.

As always, we welcome your comments. Join us on facebook to share your experiences or email us at [email protected].