Resolve Conflict, Boost Productivity

Leadership Development, Step Up

Innovative Conflict Resolution Strategies

Master Difficult Conversations: Build Bridges, Boost Teams

Today’s fast-paced workplaces demand conflict resolution skills. Avoiding tough talks? Common, but costly. This guide (and accompanying video!) dives deep into why addressing conflict is crucial.

The Passive Endorsement Trap: Why Silence Isn’t Golden

Our industrial psychologist sheds light on “Passive Endorsement™” – the unconscious or conscious avoidance of difficult talks. This hidden issue cripples team dynamics. Ignoring problems lets them fester, and silence can be misconstrued as condoning bad behavior.

Leadership: Seize the Opportunity to Address Conflict

Avoidance often stems from kindness or fear, but silence hurts your team and organization. Leaders who tackle tough issues head-on gain a competitive edge. They build a culture of open communication and rapid problem-solving, fostering long-term success. The higher your position, the greater your impact – seize the opportunity to lead!

3 Emotionally Intelligent Conflict Resolution Strategies

Permissive Approach: Respect their autonomy! Ask the other person when and where they’d feel comfortable talking. For example: “I have some feedback, but I want to be respectful. Can we schedule a time to chat?”

Contrasting Statements: Prevent misunderstandings. Clarify your intentions and the conversation’s focus. Try: “Overall, things are great, but let’s discuss the constant interruptions in meetings.”

Vulnerability: Disarm defensiveness. Express your own uncertainty about starting the conversation. For example: “I need to talk about something, but I’m not sure how to begin. Can we work through this together?”

Conflict Resolution: A Bridge to Growth

Engaging in conflict resolution requires courage, emotional intelligence, and strategy. Silence may seem safe, but it hinders progress. These strategies can transform conflict into opportunities for growth, collaboration, and a stronger team.

Deeper Dives: Building Emotional Safety®

Explore our blog “Workplace Conflict? Stop, Go, Grow: Traffic Light Strategy” or our Amazon Top-10 Business Book: “Step Up, Lead in Six Moments That Matter” for more on conflict resolution and building Emotional Safety®.

Ready to Build a High-Performing Leadership Team?

Your executive leadership team sets the tone for your organization. They are your navigational compass. Every word, every action, and every decision they make is closely monitored by the rest of the organization. So, if your executive leadership team is not working well together, then neither is anyone else. Learn more about our Leadership Team Development program. 

Thank you for joining us!

Follow Henry Evans on Twitter: @HenryJEvans for more resources and ideas.

Insights From Our Experts

You’re No Steve Jobs, Be the Director of Emotional Safety®

You’re No Steve Jobs, Be the Director of Emotional Safety®

The Role of Emotional Intelligence in Creating Safe Work Environments Hello, I'm Henry Evans, the Managing Partner at Dynamic Results, and as you may be aware, the author of the bestseller, “Winning with Accountability: The Secret Language of High-Performing...

Key Strategies for Development: Enhancing Leadership Skills

Key Strategies for Development: Enhancing Leadership Skills

Discover essential strategies for leadership development. Learn how to identify, train, and measure the impact of leadership within your organization Enhancing Leadership Skills: Key Strategies for Development The recently released book, "Step Up," is a seminal guide...

The Power of Pessimism in Strategic Leadership: A Guide

The Power of Pessimism in Strategic Leadership: A Guide

Strategic Leadership: Leveraging Pessimism Effectively   In the journey of enhancing leadership dynamics, Henry Evans and Dr. Colm Foster, seasoned professionals at Dynamic Results, shed light on the unconventional yet potent role of pessimism in strategic...